I used to work in call centers. The job has almost nothing to do with helping customers.

Your manager will tell you the customer is the top priority, you will be told that the only person more important is you: the direct contact with the valuable customers.

Then he will publicly berate you for 15 minutes if your average handle time deviates from the last hour.

Your type of call is a golden goose. I get to "resolve" it and end it in 25 seconds which means I can take a 4 minute bathroom break instead of a 3 minute one.