Also, for every patient and family that I meet, I explain right away that the only promise I make is that I will be honest, upfront, and clear when I'm talking to them; that I will give them my best effort. This has served me very well and I've won numerous local accolades because of it. It also softens the blow when something goes wrong, even when it's my fault. When I was a resident, I frequently had patient's demanding to speak with me instead of the attending because they trusted me more.
Keep in mind that I'm a hospitalist/intensivist, so I don't know if things will necessarily generalize to the primary care/office setting.
In the far off rural areas where connectivity is almost nil,The doctors rarely go to the hospitals and the doctor's assistant does more work,becoming at par with the doctors in a few years.