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You have to put any UX into context. Given the problems it solves JIRA's UX isn't that bad at all. In fact, I don't know of any competing product that has a better user experience.

Keep in mind JIRA isn't just a bug tracker but a highly configurable workflow tool. It competes with products like HP ALM which often are UX atrocities.

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Try Microsoft Team Foundation Server (TFS) - it is waaay better than JIRA.

That's a joke right?

Personally never tried it, but after Microsoft SourceSafe, it'll take a few centuries to ever use their products again.

The core development stuff is good. Their git + pull request work flow is pretty good, and so is ci and release.

The project management tools does not seem quite has polished as other products though..

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