I'm not sure how you've interpreted the post that way. The point of that one specific thing was nothing more than to bring attention to the fact that even users who do have the skills to do this all by themselves often can't recall how exactly to get it all going without googling or reading manpages a bit, and that people who are less familiar with these things would be even less likely to know how to set up an SSH tunnel properly, or perhaps even know about them.

For example, even though I use SSH tunnels quite often, and can in fact remember the flags, I sometimes don't remember if the local or remote port came first. A minor issue for me perhaps, but I'm sure you can imagine someone getting stuck at some point, and having to bother a team mate to check what's going on, which is an entirely avoidable waste of time. You also have minor ops overhead for making sure the tunnel servers stay up and running.

In the end, aren't nearly all tech businesses about improving the user experience in some way? For example, you could set up your own mail server (and deal with the issues that come with it) instead of using Mailgun/Sendgrid, or take a taxi (or drive) instead of using Uber/Lyft.