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I wonder who's providing their telephony backend. There was some speculation that Twilio was powering Amazon Connect. Twilio's Jeff Lawson was an original AWS product manager...

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Does this actually make real telephone calls? I got the impression that this only connected the Echo products and app.

According to the article, it's not real telephone calls, yet.

I'm guessing its some component of their AWS Chime product https://chime.aws/

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