Why I Will Never Buy Another Dell Product Again

medium.com

3 pointsdocmars3 comments

The authors wording implies that he is buying from Amazon, not Dell. How is it Dell's fault if he is being sent defective merchandise from a third party which may or may not even be genuine Dell product?

The original purchases were from Amazon, the first monitor being from a highly rated merchant for the open box deal, and the U2715H was directly from Amazon, new.

The replacements were dispatched from Dell Support directly under their warranty service, not from Amazon. What they sent as replacements were refurbished and in horrible condition, however it appears Dell uses third parties for repairing and shipping of replacements due to the packing slip / comment sheet having a separate supplier on them.

I got upset just reading this... I can feel his pain. Fortunately I haven't had any issues with Dell products within the last few years (knock on wood) but I will definitely be more cautious. Good read.

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