Well said, but I think you're missing the point. People aren't upset because they paid for something and got a nice experience (or not) out of it. They are upset because they paid for something and they still have not received it.

To use your Casino example, this is like going to that casino and paying for a shrimp appetizer, never receiving it but saying "well at least I got a nice experience and story out of it". People are pissed because they paid for something and still haven't gotten it (at least that's the story I keep hearing).

Having said that; if you believe that a game is about paying for an experience (not a disc or digital license), then you (and a lot of other people) have gotten their money's worth.