I must be living in another dimension, because my experience with Anker's products and customer support has been horrible. I purchased a Lightning cable from them in August that lasted a month before dying. From there on, it was a sh#tstorm to have it replace.

Step 1. Contact Anker (okay so far)

Step 2. Wait

Step 3. Wait some more...

Step 4. Three days later they finally reply, but want me to provide a serial number from the cable? WTH? A serial number 4pt type.

Step 5. Wait some more. When I didn't get a reply that day, I contacted them again and received an email with this lame excuse:

"In our continual effort to provide the best and outstanding service to our customers, we will be conducting an important training program from Sept 30th (Wednesday) through Oct 9th (Friday). While we are making our best efforts to respond to all messages in a timely fashion, we will be slower than usual for the upcoming days mentioned."

Step 6. Wait some more until they shipped the cable, which lasted another three months before failing.

Fool me once, shame on you, fool me twice...