Consumer unfriendly behavior, your words, strongly suggests that it isn't a communications issue; rather it is likely a consumer affairs issue.

https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consume...

Specifically:

https://www.ftc.gov/system/files/documents/public_statements...

"A simpler consumer protection solution exists. Congress should fully repeal the common carrier exemption in the FTC Act, and enable both the FTC and FCC to protect consumers and the openness and innovation of the internet."

https://www.insideprivacy.com/united-states/federal-trade-co...

"The FTC argued that if Congress really intended to divide jurisdiction along industry lines, it could have exempted from the FTC’s authority everything subject to the Communications Act or the Federal Communication Commission’s (FCC’s) jurisdiction."