This probably marks me as an ignorant oppressor, but I do find this style of telling a story to be a bit confusing and off-putting though. Why all the references to "with my hands shaking" and "I'm feeling light headed" and so on?
I guess it's a personal story that she can tell however she likes, but this idea of having a violent physical reaction to a relatively straightforward conversational faux-pas seems to be the hallmark of a certain genre of story.