Slightly tangential but:
7zip amazes me. It hasn't been regularly updated for years, and still comes out on top of most benchmarks. And yet I find that many, if not most, people on Windows use WinRAR.
It's good software, easy to install, easy to use, and it doesn't nag the user with warnings about licensing. I don't quite understand how WinRAR got popular in the first place with that kind of competition.