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Zappos CS, front office, creative staff (etc.) got to keep their culture. Zappos warehouse workers got shafted.

Blame Hsieh. He is given carte blanche over Zappos as long as he meets his revenue targets. Full stop.

Would it be possible to expound on this comment with a decent source (first party is totally okay!)?

I ask not as a personal attack on your credibility, this comment just seems a bit inconsistent with the Holacracy movement that he championed a couple of years back.

https://pando.com/2012/06/06/zappos-hands-over-warehousing-t... - as you can see, the warehouse isn't included in any of the good stuff, it was just unceremoniously handed over to Amazon to be run as Amazon warehouses are run.

I agree that this is inconcsistent with the Holacracy movement (even if the move preceded the movement officially, clearly these workers were never fully Zappos employees in Tony's eyes, which is sad).

Thanks for sharing, and I agree that it is always sad to see upper management marginalize the contributions of certain groups of employees.

Not sure how well that Holacracy movement is doing for them

http://fortune.com/zappos-tony-hsieh-holacracy/

https://qz.com/849980/zappos-is-struggling-with-holacracy-be...

https://www.theatlantic.com/business/archive/2016/01/zappos-...

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