Communication with everyone involved has been a pain point for us, even as we've thrown technology at the problem. Right now, we're of course communicating with our agents via email, phone, and text to make sure everything goes smoothly.

Plus, our clients have the agent's information and the agents have our client's information, so they can communicate directly if necessary. In the near future, the client and the agent will have a Lyft-like experience on arrival or departure, where our agent sees the customer information on their agent app, and the customer sees the agent information on their customer app. This will be a massive improvement to the industry.

Thanks for your feedback/questions!