In NYC, the Yellow cabs have a huge, huge overhead because of Taxi Medallions that used to cost $1.2 million each which effectively added $125 or so for a 12 hour shift. The value of the medallions are now < $700K, but I don't know if the $125 overhead is still in force.

Uber is far more expensive in NYC than other cities such as Chicago.

Now that Uber has allowed tipping and since there is a rating system, everyone must now tip otherwise risk getting low ratings which effectively makes NYC rides even more expensive than they had been.

Most people don't own cars in Manhattan so that they either have to take mass transit or use Uber/Lyft/Taxi. There are many elderly on fixed incomes that have trouble ambulating (moving around) where lower cost taxi service is important.

In NYC at least, Uber doesn't need all of that corporate overhead and perhaps they should spin it off into some low-overhead operation.