True, I saw an efficiency and exploited it, so in a way I 'won'. And I was taking a bet myself, as I didn't know the precise details of the job before taking it and just how much I could automate it. But they didn't logically 'lose' anything, business-wise, they got exactly what they asked for.
I suppose what I learned is that it's humans who run a business, and humans aren't always logical and act based on feelings.