I reset a password, then they detected "suspicious activity." I clicked "send pin via email" and the email never shows up. I've done it 3 or 4 times over the course of a week + it never works. It's a documented error + FB/Instagram refuse to addres it.
https://medium.com/@joelrunyon/instagrams-security-features-...
When I try to get access to real support (a person), it makes me login. Back to problem #1.
Also, I should note that the email on record is real and works. The only thing I can think of is I named it microsoft@mydomain, and they don't like the word microsoft in it?
Thankfully the "we turned on 2-factor" email gives you a link to turn it back off within 30 days or I would have been in some trouble.
Then, when they send the PIN to the same email - it never actually shows up. Ugh.
We've spent over 200,000 EUR on Facebook/Instagram advertising so far (I guess that's still small fish), and still can't get it resolved.