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Comment by Twirrim | Hacker News Reader

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him.

If so, that'll result in two things:

1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out.

2) A post-mortem will be done of everything that happened, with processes and procedures improved to ensure it doesn't happen again.

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I think that's gone the way of the dodo. Last I remember, he didn't read those anymore, and they were automatically just shunted into the normal escalation flow. Too many people got wind of it and abused it.

It was certainly still active and being triggered by Jeff not long before I left Amazon (just over a year ago now), I used to be subscribed to the list where those post-mortems would appear, and they would always indicate how the escalation occurred.

Probably only works if you know Besos personally nowadays.

Nope. Those still work the way OP described, if my recent experience is anything to go by. Not sure if @jeff reads all the emails... but he may have assitants that do and send those out, and track them?

The managers in the escalation chain might tend to panic when the "?" comes about like the OP claims going by the # of emails and phone-calls I recieved from them.

It definitely still works that way, in my experience.

I emailed it a couple months back to complain about USPS, and got a reply and a result (all my packages arrive via UPS or some rinky dink carrier now.)

I don't care if he personally reads them or not but it worked for me in January. I was locked out and phone/email support ignored me or sent me in circles. One email to jeff@amazon.com and my account was restored in a few hours.

Can you provide some links to stuff about the infamous "?" emails?

This page has 10 such links. 8-)

https://www.google.com/search?q=bezos+question+mark+email

Duckduckgo wasn't so helpful with this one. :-(

Here's a couple I found: https://www.quora.com/Whats-it-like-to-receive-a-question-ma...

https://www.inc.com/bill-murphy-jr/customer-service-jeff-bez...

https://www.bloomberg.com/news/articles/2013-10-10/jeff-bezo...

and a little bit here: https://www.quora.com/Whats-it-like-to-receive-a-question-ma...

No one inside Amazon wants to receive a question mark email from Jeff, and a number of the VPs have picked up the habit too.

Because you think sending an email to Jeff will actually get into his inbox or even read by himself? lol.

This has happened plenty of times. Examples are in this thread.

I've seen it happen, repeatedly, and the outcomes of it (even to the point of hardware and software engineers being sent out to visit customers to figure out what is wrong). So yeah.

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