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And yet, very importantly, Basecamp is insanely crappy.

I'm curious what you mean by "crappy" - I don't find Basecamp useful for my needs, but lots of people do.

Are you saying you don't personally enjoy using it? Or that you think it's poorly engineered?

I think it is a UX abomination.

Can you go into greater detail? I'm curious on how you arrive at your conclusion.