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Comment by Grue3 | Hacker News Reader

Damn. I used both and Uber is cheaper and much better customer service. Trying to get your money back from Yandex.Taxi is a kafkaesque nightmare.

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I don't get it. What money back? For non satisfactory service? Or for not providing the service you paid for?

For example I had a case where a driver did not finish the ride when I got out of the car and did so 30 minutes later in some random location, and I got a huge bill. I also had a driver refuse me to drive me to the destination in the middle of a ride, I also refunded that. Not that Uber drivers don't do shit like this, but I found them more professional. Now that the two companies merged, it's gonna be the worst case scenario with monopoly-driven prices and shit drivers.

Oh, now I get it. However, aren't you forgetting that a lot of Uber drivers in Russia were or are still driving with Yandex Taxi and Uber concurrently?

Uber does not really do anything special to ensure this professionalism in Russia except a brief screening, AFAIK.

That's why I don't think that anything will change from rider's perspective.

I think OP is agreeing with you. The drivers were not better quality, per se, but Uber's customer service was.

In Moscow none of Yandex.Taxi drivers drive their own car. They drive a yellow Yandex.Taxi car with standartized livery. A lot of them have zero knowledge of the streets. I took a ride to the airport once and the driver didn't know how to use the toll road. I (who never owned a car in my life) had to explain how to use the damn thing. This is the quality of drivers we're dealing with here.

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