For example I had a case where a driver did not finish the ride when I got out of the car and did so 30 minutes later in some random location, and I got a huge bill. I also had a driver refuse me to drive me to the destination in the middle of a ride, I also refunded that. Not that Uber drivers don't do shit like this, but I found them more professional. Now that the two companies merged, it's gonna be the worst case scenario with monopoly-driven prices and shit drivers.