No matter the technological progress, I know I'll hate the moment I'll cross a vehicle whom I can't interact with.
Loss of the human element. Kind of hard to describe, but very obvious when it is missing.
The point I'm making is that empathetic outcome in customer service interactions is the outcome of explicit and implicit decisions by the organization. Empathy can only be used if the employee knows he or she won't face a negative impact.
intrinsically this is part of the problem -- we are reducing decisions down to basically a hard set fast of rules that I am sure AI will implement and arrive to the correct rules better than any human can -- but we aren't robots. There is no correct set of levers to pull, and you can't take emotion out of decisions that are made. Nobody likes strict legalism, and you can't possibly make rules for every single situation.
A bridge in my town is under construction and it is down to one lane. They put up full stop lights at both ends of the lane closure to manage traffic. Every two or three times I go over that bridge, someone coming from the other direction goes on red because they can see no traffic is coming. I have to sit and wait for that vehicle before going or no one will be able to move.
I love the idea of fully autonomous vehicles, but next time you drive somewhere count the number of ambiguous situations that occur and ask yourself if you think a computer could be programmed to handle all of it. I'm rather skeptical.
However, as soon as you've said that, you now have a requirement that:
- There be a sober, competent, licensed driver in the vehicle
- There needs to be a reliable non-instantaneous handoff from the vehicle to the snoozing driver
- The driver is probably still ultimately responsible for actions taken by the vehicle
Don't get me wrong. I'll take a reliable highway autopilot system. But this does largely rule out many of the use cases that people are thinking about when they say self-driving car.
The initial intent with Google's Koala cars in 2015 was to deploy them sans steering wheel, but they were thwarted by hamfisted regulation from California's DOT. That's expected to be revised before the end of this year.
Another interesting thing Vogt said on Monday "Looking just at disengagements, if you extrapolate, based on past data, and using our internal metrics, we think we'll actually be in the number 1 spot in 3 to 6 months"
So at last report in December of last year, Waymo's test vehicles had 1 unplanned disengagement every 5000 miles on average, which is impressive, but Cruise thinks they'll be beating that benchmark in very short order.
I've contemplated driving across country to visit family, echewing flting. It would be great if some of those miles happened while I slept.
In the case of alternating one-way streets, I've always seen construction workers directing traffic. People will obey a person, even when they won't obey a light. Alternatively, consider installing a red light camera.
This intersection is 4 lanes plus a left turn lane in all directions with constant traffic. Hand signals were absolutely necessary because 12 people were all approaching the intersection simultaneously.
> In the case of alternating one-way streets, I've always seen construction workers directing traffic.
It's nice that you have always seen that. I'm not sure it would make sense for my town to have construction workers directing traffic 24/7 for the next 3 months while they repair the bridge, so they put in a temporary light. Regardless, I don't know what your point is.
There is a set of rules that describes which cars go in what order.
The big problem I see is human drivers are going to start driving more aggressively because they know automated vehicles will always back off first.