And they were pretty explicit that they wouldn't be supporting the BCC chain. I get it people are upset about possibly missing out on money, but Coinbase handled this about as good as they could.
I do regret not informing others I know about the fork, though. They most likely still have their coins on Coinbase.
Giving notice so as to not totally screw customers is sort of the least they could do. How they get any sort of praise for this is bizarre.
If I were in Coinbase's position, I'd make sure that I'm doing everything to fully support and secure the currencies that I officially support, and maybe support some forks later if there is massive demand or there are more stable/secure methods of handling it. I mean right now the biggest "wallets" for BCC are rushed, filled with bugs, and have significant issues in some areas.
If they had said "we will allow you to withdraw BCC" and they didn't allow it right away, people would be significantly more upset (rightfully so in my opinion). At least the way they handled it they clearly and publicly announced that if you wanted to deal with BCC, you should move your funds out of Coinbase, and they gave multiple notifications over multiple days about this.
And mind you, they did offer a clear explanation of when they will offer BCC, They won't. That's about as clear as you can get. They might change that in the future, but you can't say they didn't warn you if they never do.
Explain how you'd lose both coins? (If you mean 'well they could rush a code change and lose all their money', yes that's a risk. They shouldn't rush it.) The BCC chain has 2 way replay protection (granted, late addition) - but if it didn't, then Coinbase should have actively moved coins on BCC to prevent replays.
And if they "might", then it's unclear. That's just saying they're going to wait and see if BCC is popular enough. Instead they should have defined criteria of what popular enough is, and that'd have put to rest people's concerns.
All I'm objecting to is that "they handled it the best", which is clearly not the case.
Here, I'll take your side: there is no difference between your spending time to support a thing, and your not expending any labor on the thing. How do you like that?