Long ago, Coinbase filled a buy order I placed. Then they filled it again. They credited the BTC twice but debited the USD only once. Like a good citizen of the Earth I filed a ticket letting them know their error. I got the same treatment you did. I even emailed Brian personally and via a private list I know he's on.
Years later I still have that BTC.
I think your "so long as it's already in their vault" dig is too strong. They haven't scaled as well as they should, that's all.
You'll see theres no major announcement that in April 2017 Coinbase changed it's policy and stopped paying for up to 25 transaction fees on the blockchain. Now I have no problem with this practice in itself - it was a great feature - but my problem lies in that I didn't find out until my API payments started failing.
Here's where they actually announced it: https://blog.coinbase.com/coinbase-spring-cleaning-4f27710ff...
In the middle of a blog post that's far out of sight. For a policy change of that effect I cannot believe how they conducted it.
Then there's the multitude of API problems over the years. I would send payments and the response indicated success, but I would login and see the payments were never sent from my account.
The volume of payments I send through Coinbase is far too high for two months to go by and still not know why their API just fails from time to time. They collect enough fees from instant buys and transactions that I would expect reliability and due diligence. Especially when the security of my business depends on it.
To me, low transaction fees is more important than even anonymity or decentralization. My understanding of the problem is that we need to somehow encourage everyone to run a full node. We've decided a transaction fee that goes to "miners" is a good way to do that.
Well, my problem is that now miners want higher transaction fees. We have inherently opposite goals and as such I cannot be allied with miners at all.
Long ago I tried to withdraw my BTC, but after clicking the withdrawal button the browser tab was stuck waiting for the HTTP response. So after a while I opened a second tab and tried to withdraw again. Both withdrawals went through and I ended up with a negative BTC balance on Coinbase. I sent one of the transactions back so that my balance ends up at zero again.
We are trying to scale our support team as quickly as possible. Wish I had a better answer for you. https://blog.coinbase.com/improving-customer-support-139d99e...
If you still need help with your issue, send me an email (in my profile).
if appropriate forward my LinkedIn to the right person: https://www.linkedin.com/in/willbrownesq/
This should be a general rule for the whole internet.
Okay
The only technical issue I’ve heard about with Bitstamp is the following, which I hope got fixed, but I never have orders in the book so it’s not relevant to me: https://www.reddit.com/r/Bitcoin/comments/1r4d6t/bitstamps_s... (synopsis: Bitstamp’s streaming order API revealing information about matched orders before they are matched).
To be fair, though, I’m pretty sure the limit order book was reinvented, from the ground up, for all Bitcoin exchanges established prior to 2012. It takes some time to get this right if you’re starting from scratch (the issue was reported in 2013).
No response from support, and from /r/coinbase and their user forums, seems many (many, many!) users have the same issue.
Not much point in using an exchange if you can't use it to...exchange.
Send me an email (in my profile) and we can have someone manually resolve.
I had a similar situation. It was frustrating. I opened a new support ticket referencing the previous issue and the fact that they had not corrected it despite a fairly lengthy period of time. In response to the second ticket, they immediately (within 4 days) corrected the problem.
Of course, this is only another anecdote. Real stats would be useful. An way to escalate issues that guaranteed actual review and contact by some human being would be even better.
The issues people have consistently reported with it for as long as I've known about it - bad lock-ins during fluctuations, difficulty resolving support requests and withdrawing - are all borderline showstoppers from where I sit; I don't think I'd ever use let alone recommend coinbase to anyone, no offense to its employees in this thread.
"viable alternative" seems pretty subjective.
CoinBase is a pretty damn big cryptocurrency exchange and it's based in the US and complies with US law. Mt Gox (an exchange that ceased operating a few years ago) was based in Japan and got pwned, causing the first large Bitcoin bubble burst. BTC-e just went down the same day Greek police arrested the alleged MtGox hacker, who reportedly had ties to BTC-e.
Choose your exchange carefully.