Comment by pmorici | Hacker News Reader

Comment by pmorici | Hacker News Reader

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I've gotta say I've always been skeptical of posts like this because there is a lot of faux hate spewed on the Internet about Coinbase due to them having spoken the heresy of supporting bigger blocks.

That said I'm currently experiencing a problem where all emails from Coinbase to my email address are being lost and it isn't a spam filter. I emailed them describing the problem and they emailed me back with the boiler plate suggestions about checking your spam folder that can be found on their support website. Which I explicitly said I had already tried in my support request.

If all they are going to do is regurgitate information from there website why do they have support people at all?

If anyone from Coinbase is reading this all email sent from Coinbase to the Purdue Alumni email forwarding service @alumni.purdue.edu is being lost or not sent or something. It may have something to do with the fact that the alumni.purdue.edu server doesn't support TLS. I don't know just a guess but I know something changed in the past couple months and I don't even get marketing emails from Coinbase any more and it is preventing me from logging into my account.

> I emailed them describing the problem and they emailed me back with the boiler plate suggestions about checking your spam folder that can be found on their support website. Which I explicitly said I had already tried in my support request.

I had a similar issue. I posted a clear support ticket, heard nothing for at least a day or two (probably longer) then got boilerplate about checking the support website. I replied saying I did and that the information on the support page couldn't be used to solve the problem. Nothing from Coinbase for a week, then another bot email saying they'll close the ticket unless I reply (again!) saying my issue was not resolved. This back and forth lasted over a month.

It reflects pretty poorly on them as a company and I really can't recommend using them as a result. The underlying support issue was related to their verification software. If their verification software doesn't work for some reason and their support is isn't focused/careful, then you're out of your account for more than a month.

Working in higher ed, I'd say it's more likely your university is filtering it as spam before it ever hits your inbox. Bitcoin and it's ilk are giant red flags for over-protective systems. (I'm not endorsing it, just trying to give some advice).

It's just a forwarding account, I've had it for over a decade and have never experienced it filtering spam or coinbase emails before this past month. I think it is a lot more likely that Coinbase did something with their email system. The forwarding service doesn't support TLS so it seems plausible that Coinbase wouldn't want to send email to known insecure smtp servers but who knows.

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