Zillow CEO: Redfin ‘a threat to organized real estate’
sfgate.com
sfgate.com
Redfin is attempting a different business model that is in many ways hostile to brokerages. This is political stuff, basically. Changes to the relationship between landlords/sellers, brokers, and renters/buyers will have very large scale economic consequences and also likely result in long term changes to the way neighborhoods are constituted and populated.
On the sales side I'd still consider using one due to them arranging pictures, running open houses, following up with buyers. Depending on difficulty of sale / commission structure it's worth it.
It's hard to avoid paying agents when buying a house.