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Great interview, I enjoyed your insights into separating out the emotional issues from the technology issues and the challenges that UX / UI issues present.

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Thanks -- I feel very strongly that you can't deal with digital divide issues without dealing with people's emotional issues surrounding technology.

Also, everything I learned about teaching tech I feel like I got from Phil Agre.

http://polaris.gseis.ucla.edu/pagre/how-to-help.html

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