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Comment by exco | Hacker News Reader

I received a counterfeit item after paying more for the item that was "Sold my Amazon", thinking that way, I would get the real product. What's more frustrating is that Amazon didn't really care or do anything about it. They offered a return or an exchange but couldn't guarantee that that the exchanged item wouldn't be fake. I no longer trust them with items that are easily faked.

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> Amazon didn't really care or do anything about it. They offered a return or an exchange

Sorry to sound like an Amazon fanboy, but what else could Amazon do for you?

They offered a return without even questioning you. I don’t know a lot of companies that would do that.

They could stop selling fakes. Or at least stop co-mingling their own inventory with unverified inventory sent to them by 3rd parties, so that it's even logistically possible for them to know what they are selling.

Ok fair enough. I meant what more could it to to rectify the situation after he received the item and found out it was counterfeit.

Why they choose to mingle their inventory with 3rd party inventory is beyond me.

They could allow me to purchase only items sold by Amazon, not by third party sellers, with no inventory co-mingling.

Apple bought a bunch of chargers and found over 80% were fake iirc.

If you buy a charger/power brick on amazon, from any vendor, amazon's unethical inventory mingling and lack of care mean there's a very high chance you get a cheap chinese knockoff that wouldn't come close to passing UL.

ps -- I told amazon about a charger they had with a fake Intertek (a UL competitor) mark. Their response was to offer me a refund... and keep selling the device. Which (imo) should be illegal to sell.

> They offered a return without even questioning you. I don’t know a lot of companies that would do that.

There's an automatic right to a refund within 14 days of delivery in the EU, so every company must offer that. I wonder if that means these frauds don't happen here?

http://europa.eu/youreurope/business/sell-abroad/on-line/ind...

They could offer to check the stock bin the counterfeit item was sold from; they could check suppliers to that bin.

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