I work in that industry and have previously worked as TSO as well. There is a lot of software used for monitoring/data collection & analysis/work management/etc. that the TSOs and BAs rely on daily. The biggest issue I see with that industry though is that it is dominated by Siemens/ABB/OSI (on the SCADA/ICS/EMS side) and OSIsoft PI (database). There are some software applications that the RC will use (iTOA/Space-Time Insight/COS/EIM/ect.) that could easily be improved and don't have as much market dominance as Siemens/ABB/OSI. Also, mobile application for utilities is pretty much non-existent. Hope this helps.