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From your experience and other things I have read, if you are a huge customer, then you get responsive support.

GCP is a great fit for me (running low traffic sites on AppEngine and occasionally spinning up a huge VPS), but it is not for everyone.

I enjoy using GCP more than AWS, but AWS probably has much better customer support. Google really should fix this.

AWS even refunds you when you caused the trouble. Amazon in general has top notch support.

We were with AWS for over 2 years. Equally had credits and never at any point had a single issue. Of course, they are more reliable.

There was a service generating charges in my account but I forgot to close it. After contacting support, they refunded the last month.