"But when it comes to Phoenix, Aylward isn't focusing his blame on IBM. Like the procurement experts, he faults the scope of the initial contract for the resulting failure."

Twenty-six years of developing software, I haven't worked on a project yet that was any better than 60% specified. This inability of people to specify, in full and in detail, what they want is the reason for the rise of Agile.

A colleague of mine sagely said, "We need to show them something quickly just so they can tell us what they don't want."