1. Your example of a bad trip is extreme. It's clearly awful but out of probably close to 100 trips I've had one where the driver took a bad route (he ignored GPS and got stuck in rush hour traffic in a tunnel). I contacted Uber who gave me a full immediate refund.

>> there are cheap hotels all over London

2. I could get from Brixton to Mile End for £20 (£5 when split between passengers). Find me a hotel for that price.

Finally - my point was that Uber was the only cheap and convenient option. You have not provided an equal alternative. My point was never that Uber should keep their license. I agree with you there are huge issues and hopefully this will spur them to solve them.

Edit: Although the first issue you point out is not your fault in anyway I'm curious whether you were asleep or not during that trip? That's a massive detour in the wrong direction twice. You and the driver both have a map showing your current location and destination. It seems like an easy mistake to quickly notice and correct.