Oh, they are pretty horrible. I was more concerned with presentation than content. I support the idea of educating people about the horribleness of the American Red Cross. I also know it is more effective to do so by engaging then demanding.

People, as a general rule, don't like being told what to do. They respond much better when being asked politely. We didn't develop politeness for no reason, after all. We have all sorts of negative phrases for demanding people.

As I support the idea of making people aware of the problems with the American Red Cross, it stands to reason that I'd like to not sour them on the process of learning about the reasons for the complaints.