And nobody will report that because it is not "news". Therefore we will see a disproportionate amount of bad installation experiences reported. Actually, expect _all_ of the bad experiences to be recounted publicly, while the happy majority stays silent.
why do they have bad ones? they shouldn't. don't try to blame the media
This isn't a "oh, I waited for two hours for the cable guy to show up!" situation. This is some next-level incompetence.
We also hear about every major Tesla accident. In a way it feels safer this way. If single instances (from a large group of users) are newsworthy, it can't be bad compared to average rate.
Throwing in my hat too. Mine went very well. My Tesla concierge was awesome and the whole process was timely. It took a few months (survey, permits, inspections, etc.) which is standard.
18.85kW system with 2x Powerwalls in Florida.
Same here, installed twice, no problems. Recently had a problem with invertor, which took some time (couple of weeks) to fix (ended up in replacing the thing), but also went fine. Must be either an exception or their processes with Powerwall are not that polished.
Could you explain the process so we can compare it with the steps the OP went through?
The guy in the original article was having a Power Wall installed. This poster had solar panels installed. The processes won't be the same.
I had both installed at the same time and it was pretty close to the same. Just an extra permit and they had to have engineers inspect the roof and mounting planes.
The guy in the original article also had panels installed by Solar City, that went smoothly.
OP here. Yes, SolarCity panel install was pretty straightforward.