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play.hbonow.com does not load in it because I think it's using a mobile user agent, which hbonow seems to not want to support

It is indeed using a mobile user agent.

I have plans to rework this, and let the user switch between the two modes.

Right now, it's possible to deactivate it in the settings of the Pro app.

Can't seem to find anywhere to report bugs other than Twitter or here. Have you got a support email address/form/issue tracker users can access?

You can use support[at]fenêt.re if needed.

I'll change the 'Contact' link at the bottom of the webpage to reflect that.