I used to walk around other countries bragging about German online banking, given that we have a standard that has been iterated upon (HBCI/FinTS) over decades and you can pretty use any online banking software with any bank.
A few years have passed since then and most germans banks are still the same. Meanwhile you get instant wire transfers in a few countries.
When I think Deutsche Bank and innovation, I think of my phone calls with Deutsche Bank about disappearing money and them telling me that I shouldn't be surprised if the online banking doesn't actually reflect my real balance and 3 day same country wire transfers. A friend of mine has a consulting company that claims that theyre trying to change their internal structures though.
I think of shitty support and paper faxes because of "security". The latter might actually be a prevalent problem in german society though.
I work in Gvt. Healthcare. They've been spending 1 year trying to define an API for activating the new healthcare smartcards. It has 3 API calls, it's not done yet, and it's SOAP only. And then the leadership has been trying to get government support to mandate by law the forced usage of their crappy APIs.
Germany is a digital dinosaur, no matter how much these old tycoons come to the bay area with their newly appointed chief of innovations for a week they won't get it, because they never had to compete on anything to get it.
User experience is a completely foreign concept to them.