> Three weeks after I’d sent Equinox a request for assistance, I received a call from a senior global executive. Without an ounce of compassion, he told me I was banned from Equinox — that, as a private gym, they had the right to cancel my membership for any reason, and they’ve decided to terminate mine.

I bet this came from the legal department. It seems blunt (and it is), but the rationale would be something like, "This guy got assaulted, we may be liable for something, let's keep him away so we don't make things worse until its settled.". Not so much victim blaming as covering your ass going forward.

> In my view, this is deplorable. As the major leading fitness brand, Equinox should never take this kind of approach in dealing with customers. I’ve paid over $10,000 in fees over the past two years, and I did not deserve to be treated so disrespectfully by the instructor, and I do not know why I should have been banned. For Equinox to cancel my membership, to ban me from the gym for no apparent reason only feeds a culture of victim-blaming.

$10K for a gym membership over two years?! That over $416/month. Is that normal for the area?