Hacker News Reader

I've heard good things about Cerberus Helpdesk:

Very reasonable pricing.

We used RT before and while it met our business need and allowed us to add custom fields etc. the interface was just hideous.

Cheers

I used that for a while at a previous job. It's ok, looks nice... nothing fantastic, but it got the job done.

fwiw, we'd (Xobni) evaluated them, and I wasn't impressed by their source nor database structure.