You're a customer, then, and as a customer I completely agree with you.

But as an investor in the same company, I would fault them for not taking a simple step to protect their profits. Just because you include the clause doesn't mean that you're going to do evil and exercise it. Again, I can't fault you for taking the get-out-of-jail-free card that's offered. But I fault you mightily for doing something that would require flashing that card.

The fact that the card exists at all seems like the root problem to be fixed.