Yet if you had a 5S you knew how awesome it was from day one.
I think the point is if you're preordering something with a new feature, you'd better have a lot of trust in the company you're preordering from to deliver on what they promise.
Many people have that trust with Apple, so they're fine with committing in advance. I don't see a big problem with that when they have a very solid track record.
> (holding it wrong and such)
I never met a single person who actually had this issue, and there were literally millions and millions of iPhone 4 devices in the wild. I owned one personally, never experienced it. Few things were as overblown as this.
Apple offered everyone the option of simply returning the device for a full refund, and nobody took them up on it. Why? Because the phone was great and the issue was pretty much non-existent.