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Comment by improv32 | Hacker News Reader

Trader Joe's is excellent about this. I'm not sure if it's explicit policy but every single time I've asked an employee where something is they dropped what they were doing, walked over to the exact spot and literally handed me the item I was looking for. I guess that's only possible in a small store though.

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This is absolutely standard in the UK in all the supermarkets I'm aware of. If a member of staff doesn't know where the item is, they'll go and find someone who does.

I've found that too. TBH I just want them to tell me which aisle it is, and will ask "which aisle are eggs on, please?" or whatever. But they insist on walking you there and done are seemingly instructed to hand you a product too (which usually I replace).

Mind you, if they didn't insist on moving everything to increase customer circulation ...

All grocery stores I have been to are like that. They will drop what they will tell you where to find it off the top of their heads and offer to take you to it. Publix, Piggly Wiggly, Winn Dixie. This is why I still do most of my grocery shopping in grocery stores and not big box.

Wegmans employees do the same thing, and my Wegmans is bigger than some Walmarts.

Walmart used to do this, back in Sam Walton's day. (I grew up and live in Southwest Missouri, and remember Walmart as our small, regional competitor to the big national giants like Kmart :)

Many stores do this. Our local grocery store, QFC, frequently does it, Home Depot does it, etc.

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