Hey - Our FAQ states our fees as well: http://mydunktank.com/pages/faq#transactionfees
That said, good feedback about making it clearer.
That said, good feedback about making it clearer.
Some things that might make users more comfortable: 1)the declaration of what type of corporation they are and/or 2) whether they plan to reduce their take of donations as they reach certain milestones.
The [I Do Foundation](http://www.idofoundation.org/about/faq/) charges 8%, and they are a 501(c)3 nonprofit. A lot of that is credit card processing fees.
That said, I won't encourage charitable donations through a for-profit company whose business is charitable donations.
We're the only fundraising website to do step up and do this. Online fundraising is begging for innovation and causes need more help than ever raising money.
The services that provide comparable marketing support typically charge much more. The donation websites that provide only a profile page and basic payment processing average 7-8% or more.
Professional fundraising consultants hired by most major charities charge much, much more.
MyDunkTank provides a great deal of support at a very reasonable cost.
Do you provide one-on-one help because it's a necessary part of your business model? Or do you do it because you currently have very few customers?
Do you plan to scale your one-on-one help? If your customer base suddenly expanded by a factor of twenty, would you say "Holy crap! We need to immediately hire a lot more people so we can give more one-on-one help to each and every one of our thousands of customers!"?
We're already starting to automate some of this. That said, I think there will always be a need and opportunity to provide help from a real human being, whether that's a member of our team or a community of users.