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From an economic point of view, wasting people's time in exchange for a free service is worse than either charging them what the market can bear, or providing a free service. If you charged them, you would benefit. If you didn't charge, the users would benefit. But if you make a demand on their time which doesn't have any benefit for you, both of you are worse off.

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This, to me, seems like a strange way of thinking. They're not 'wasting people's time,' they're making a request of them in exchange for a service.

Instead of turning them away entirely as a full paywall may have, they got some information or at least amusement out of them, and the user still gets their service.

Users benefit either way; the question is whether they have to pay in exchange for it or answer a question in exchange for it. The latter may seem wasteful to you, but clearly it didn't to the owners of that website.

They get quite a bit of product feedback, which is beneficial.

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