you don't hear about it because you don't know rich enough people, or because you're tuned out from it - like weathermen constantly being wrong. they aren't, you just remember it more when they are than when they aren't.
I had a great experience with two airlines recently, bmi and airberlin, but it was probably because i was prepared to pay a little more than my usual easyjet price.
Yeah, i think that it's probably more to do with the correlation of how much you pay to how much you will enjoy airlines though