No, your product is not broken. You have a marketing problem. You sold your product as something it was not and now you pay the price of lying to all your users.
I bought a car, when I turn the steering wheel left, the wheels turn right. Damn marketing!!!
More like, "This piece of software I don't understand did something I was not expecting, so now I'm upset that the software isn't actually what I thought it was and I want it changed".
If your software is actively presenting something as X, when it's actually Y, that's not a marketing issue. That's your software displaying erroneous data. That's a bug.
There is explicit marketing and implied (historical, metaphorical, etc) behavior.