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Comment by tyingq | Hacker News Reader

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tyingq·

Avis rent a car used to embrace that attitude: https://visual.ly/blog/wp-content/uploads/2014/06/avis-1.jpg

http://1.bp.blogspot.com/_QjhMFKRvyqo/SODNmsNEHCI/AAAAAAAAAk...

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They could scratch everything save "The Line at Our Counter is Shorter." That sounds powerful enough.

I'm surprised there aren't rental car counters that are just a bunch of automated kiosks, like they have for flight check-ins. It seems like there's rarely anything that actually requires a human at the desk when I've already booked the car rental a while ago.

Enterprise at LAX has kiosks but every time I try to use one I end up having to go to the counter anyway. Possibly due to using a business travel agent but I'm not sure.

I think Hertz has a VIP feature for frequent renters where they can just walk right to the car.

Isn't the human there to try to sell you insurances you don't need?

Their job is to say "uh the computer isn't working" if you show up looking like a lowlife

That is exactly what I had at Hertz at Newark Airport the other day (when I booked via Expedia instead of Hertz direct which would have led to the more convenient “just get in a car and go” experience). I’d rather deal with a human though.

Snapple did that too. I remember their commercials in the '90s celebrating that they were #3 and that made them awesome.

https://www.youtube.com/watch?v=ZLv__8u7KJQ

http://adage.com/article/news/snapple-shoots-3/18175/

Did it work out for them?

They're number 3 now. Enterprise was the surprise, taking the number one spot

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