I'm sorry I'm being so aggravating too. We're hurt most by those to which we're closest! I've been using FogBugz for almost a decade now, and it's been overall really positive. But I'm sad that it hasn't really kept up.

You mentioned using other tools – "like GitHub for integrated version control". I can't understand why anyone would use GitHub and FogBugz/Manuscript. GitHub already does pretty much everything FogBugz does, plus it's like 'embedded version control' instead of just 'integrated'.

Maybe Anil will push thru some fucking Markdown support tho before I'm finished migrating to GitLab. You guys (the extended Fog Creek family anyways) are probably half the reason why Markdown has been so widespread [i.e. Stack Overflow]. FogBugz has been marketed forever as being just for making software! How can you have relegated all of your users to using 'rich text' for so many years? Why?!

(Also, would you please add a 'description' to the cases so everyone can see, at the top of the case, a checklist [written in Markdown!] with everything that needs to be completed before the case can be closed? And how 'bout some case description templates too why'll you're at it?)