While this is terrible, is it worse than say Apple who offshore much of their labor costs to places with far worse standards?
Then we should probably stick to discussing what's terrible about this, and how to fix it. We can "what about" Apple in a later discussion.
Bear in mind people are ready to queue up to pay a ton more for Apple on the basis that they strive to produce a better product on all dimensions - they are the poster child for quality across the board being a viable business approach. That should go consistently through the products and services like a stick of rock and include things like work conditions and green manufacturing.