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I really want my $ back now.

You can mock me all you want, but communicating effectively with your customers, especially during a "crisis", is important.

It will affect how people perceive your product and your ability to continue to provide it. If they want to monetize, they need customers.

We're not talking about a major undertaking. Simply providing useful information in the main avenue they have open during the DDOS seems like a pretty straightforward thing to me.

Sorry you feel that way. A lot of our users have been thankful for a personal response. I think we can agree to disagree here.

Actually, I'm phenomenally impressed with how Posterous is responding personally to all of their customers. Their messages is pretty straight forward "DOS - hope to be back up within the Hour" - That's all I'd really need to know.

Ironically, I came to ycombinator first to see what the status was and didn't even have to click through to "new". :-)

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