In India, this gets worse. Lot of delivery guys use 2 wheelers and can often been seen carrying a huge bag full of packages on their bikes. Moreover many buildings don't have lifts so they end up carrying this load up 2 or 3 storeys. This is extremely back breaking work and add to that the pressure to deliver packages on time and navigating crazy Indian traffic on two wheelers with such heavy loads. On the other hand I am not sure what can be done.... People are just concerned about their convenience with no regards for rights of the delivery people. And given the level of unemployment it is unlikely that there will be protests from the drivers. While Indian e-commerce booms it will be on the backs of these guys.