You're complaining that a company is framing a certain situation in a given way and yet that's exactly what you're doing here, framing it in a different way trying to convince us of your point. I don't see the difference.
- cancel this change
- consult with the community about how to solve the perceived problem
Both of which they appear to be doing. I get that the proof of sincerity is in what solution they eventually move forward with, but I think what people are pushing back at you on is your apparent argument that what they've done so far to fix this isn't good enough. I think what they've done so far to fix this is literally all they can do at this moment.
More seriously. My takeaway is not "I wish Patreon hadn't issued an apology", but to beware promises without binding contracts or strong signals of fidelity.